The terms for using TableTosh.

TableTosh is a reservation product designed, built, and operated by Belcher House. In these Terms, “TableTosh,” “we,” “us,” and “our” mean Belcher House as operator of the service and, for a paid subscription, the legal supplier identified in the applicable order, subscription confirmation, or invoice.

A “Business Customer” is the restaurant, hospitality business, or other organisation that subscribes to TableTosh. A “User” is a person authorised to use its workspace. A “Guest” is a person who visits a restaurant page, requests a table, joins a waitlist, manages a booking, or makes a related payment.

For a Business Customer, the agreement consists of these Terms, the applicable order or subscription confirmation, any data processing agreement, and any expressly incorporated service description. If they conflict, the order of precedence is: the data processing agreement for data-protection matters, the order, these Terms, then the service description.

• Account information must be accurate and kept up to date.
• Login credentials are personal and must not be shared between staff members.
• The Business Customer must assign suitable roles and remove access promptly when it is no longer needed.
• Users must protect their credentials and tell us promptly if they suspect unauthorised access.
• The Business Customer is responsible for activity carried out through its authorised accounts, except to the extent caused by our breach of these Terms or applicable law.

A person must be legally capable of entering the applicable agreement. The platform is not directed to children. A Guest who cannot enter a contract independently must use the service with a parent or legal guardian where required by law.

The service provides tools for availability, online bookings, booking management, table planning, guest records, waitlists, staff access, payments, menus, invoices, analytics, branding, public restaurant pages, and related communications. Available features may depend on configuration, connected providers, and the current service plan.

The Business Customer is responsible for:

• its opening hours, availability, capacity, table setup, menus, prices, taxes, deposits, and booking policies;
• the accuracy and legality of the content, instructions, and offers it publishes;
• honouring accepted bookings and providing the restaurant or hospitality service;
• communicating material changes, cancellations, refunds, accessibility information, and venue-specific conditions to Guests;
• using the service in accordance with hospitality, tax, consumer, employment, accessibility, and other laws that apply to its business.

TableTosh does not operate the restaurant, control its inventory outside the data it configures in the platform, prepare food, or guarantee that a restaurant will accept or perform a booking.

TableTosh transmits booking information and applies the restaurant’s configured availability and policies. When a Guest receives a booking confirmation, the booking contract is between that Guest and the restaurant unless the confirmation expressly says otherwise.

• The Guest must provide accurate contact, party-size, timing, and payment information.
• The restaurant’s booking, arrival, cancellation, deposit, refund, menu, and conduct policies apply to the booking.
• The Guest should review the final booking details and contact the restaurant promptly if anything is wrong.
• A booking request is not confirmed until the booking flow or confirmation email states that it is confirmed.
• Changes and cancellations are subject to the restaurant’s policy and the controls it has enabled.

Consumer rights that cannot lawfully be waived remain unaffected. The restaurant is responsible for giving Guests any pre-contract information, cancellation rights, or other notices required for its particular offer.

A restaurant may require a deposit or full prepayment for particular booking times. The amount and payment requirement are shown before checkout. Card payments are handled by Stripe or another identified payment provider under that provider’s terms.

Payments are made to the restaurant’s connected payment account. TableTosh does not hold restaurant funds as a bank, wallet, or escrow service. The restaurant is responsible for prices, taxes, receipts, chargebacks, refunds, and its cancellation policy, except for technical functions that TableTosh expressly agrees to perform.

Starting checkout may temporarily hold booking capacity. If payment fails, is cancelled, or is not completed before the hold expires, the booking may not be created and the capacity may become available again.

Subscription fees, included features, billing frequency, and applicable taxes are shown on the pricing page, during signup, or in the Business Customer’s order. Unless the order says otherwise, a monthly subscription renews for successive one-month periods until cancelled.

• Fees are due in the currency and on the date shown in the order or invoice.
• The Business Customer is responsible for applicable VAT, sales tax, or similar taxes unless the displayed price expressly includes them.
• A cancellation takes effect at the end of the paid billing period unless applicable law or the order requires otherwise.
• Fees already paid are not refundable for a partial billing period except where the order, applicable law, or our material breach gives a right to a refund.

We may change subscription pricing on at least 30 days’ notice. A price change applies no earlier than the next renewal after that notice period. The Business Customer may cancel before the change takes effect.

TableTosh and its licensors own the platform, software, design system, documentation, trademarks, and related intellectual property. These Terms give the Business Customer a limited, non-exclusive, non-transferable right to use the service during its subscription for its internal business and guest-facing reservation operations.

The Business Customer keeps ownership of its logos, text, images, menus, policies, and other material it uploads. It grants us a worldwide, non-exclusive licence to host, copy, process, display, and transmit that material only as needed to provide, secure, support, and improve the service. The licence ends when the material is deleted, subject to backups, legal retention duties, and the data processing agreement.

The Business Customer confirms that it has the rights needed for its content and that publishing or processing it through TableTosh does not infringe another person’s rights.

For guest and customer data entered into a restaurant workspace, the restaurant is normally the controller and TableTosh is normally its processor. The parties must comply with the applicable data processing agreement and data-protection law.

The Business Customer must provide required privacy information, choose lawful bases, limit collection to what it needs, configure access appropriately, set retention periods, and handle valid individual-rights requests. TableTosh will process that data on documented instructions and provide the assistance stated in the data processing agreement.

Each party must protect non-public information received from the other and use it only for the agreement. This duty does not cover information that is public without breach, was already lawfully known, is received lawfully from another source, or is independently developed.

A User, Business Customer, or Guest must not:

• break the law, mislead people, impersonate another person, or submit a fraudulent booking;
• upload malware, probe for vulnerabilities without written permission, bypass access controls, or disrupt the service;
• scrape, reverse engineer, copy, resell, or commercially exploit the platform except where applicable law expressly permits it;
• send spam or use guest data for marketing without the required notice and lawful basis;
• store payment-card details, identity documents, medical histories, or other unnecessary sensitive information in free-text fields;
• use the service to discriminate unlawfully, infringe intellectual property, harass someone, or publish illegal content;
• exceed reasonable technical limits or use automated traffic that harms service performance.

We may investigate suspected misuse and take proportionate steps to protect Guests, Business Customers, third parties, and the platform.

The service may connect to Stripe, email delivery, database hosting, object storage, identity providers, or other third-party services. A Business Customer may need its own account with a provider and must follow that provider’s terms.

We are responsible for selecting and managing our subprocessors as required by the data processing agreement. We are not responsible for a third-party service that the Business Customer chooses, controls, or contracts with directly, but this does not remove any responsibility we have for our own integration or under applicable law.

We will use reasonable care and skill in providing the service. Unless a separate service-level agreement says otherwise, we do not promise uninterrupted or error-free availability. Maintenance, provider incidents, internet failures, urgent security work, and events outside reasonable control may interrupt access.

We may improve, replace, or discontinue features. We will give reasonable notice of a material reduction to a paid core feature when practicable. If a material reduction substantially defeats the purpose of the subscription, the Business Customer may cancel before it takes effect and request a pro-rata refund for the unused prepaid period.

Restaurants should maintain an operational fallback for current reservations and contact details when temporary loss of access could affect service.

A Business Customer may cancel as described in Section 6. We may suspend affected access where reasonably necessary to address a security threat, unlawful use, non-payment, material breach, or risk to Guests or other customers. Where practical, we will give notice and a reasonable opportunity to fix the issue.

Either party may terminate for a material breach that is not fixed within 30 days after written notice. Immediate termination may apply where a breach cannot be cured, the law requires it, the other party becomes insolvent, or continued access creates a serious security or legal risk.

On termination, the right to use the workspace ends. Before termination takes effect, the Business Customer should request any available export it needs. Restaurant data will be returned or deleted according to the data processing agreement, subject to backups and legal retention duties. Terms that by their nature should continue, including payment, confidentiality, intellectual property, and liability provisions, survive termination.

We warrant that we will provide the paid service with reasonable care and skill and substantially as described. If the service materially fails that warranty, the Business Customer must tell us with enough detail to investigate. We will use reasonable efforts to correct the issue; if we cannot do so within a reasonable time, the Customer may terminate the affected service and receive a pro-rata refund for the unused prepaid period.

To the extent permitted by law, TableTosh does not guarantee a particular number of bookings, fewer no-shows, revenue, tax treatment, legal compliance, table utilisation, or outcome from analytics. Availability and assignment results depend on the data and rules configured by the restaurant.

Nothing in these Terms excludes or limits liability where doing so is unlawful, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. Mandatory consumer rights and non-excludable data-protection remedies remain unaffected.

For a Business Customer, neither party is liable for indirect or consequential loss, or for lost profit, revenue, goodwill, or anticipated savings, except where that loss cannot lawfully be excluded. Each party must take reasonable steps to limit avoidable loss.

Subject to the paragraph above, each party’s total aggregate liability arising from the Business Customer agreement is limited to the subscription fees paid or payable for the service during the 12 months immediately before the event giving rise to the claim. This cap does not apply to payment obligations, breach of confidentiality, infringement of the other party’s intellectual property, deliberate misconduct, or liability that applicable law does not allow the parties to cap.

TableTosh is not responsible for the quality, safety, accessibility, availability, or performance of a restaurant’s hospitality service, or for the restaurant’s content, policies, taxes, refunds, or conduct. This does not exclude liability for TableTosh’s own acts or omissions.

The governing law and courts stated in the Business Customer’s order or invoice apply to the subscription. If that document does not specify them, the law and competent courts of the place where the contracting TableTosh supplier is established apply, subject to any mandatory rules that require a different result.

Guests and consumers retain any right to bring a claim in the courts, or under the mandatory law, of their home country where applicable. Before starting formal proceedings, the parties should try in good faith to resolve the issue through the contact details below, unless urgent relief or a legal deadline requires otherwise.

• If one term is unenforceable, the rest remain effective and the affected term is limited to the minimum extent necessary.
• A delay in enforcing a right is not a waiver of that right.
• The Business Customer may not transfer the agreement without written consent, except with a genuine sale or reorganisation of its business where the successor accepts the agreement.
• We may transfer the agreement as part of a sale, reorganisation, or transfer of the TableTosh business, provided this does not materially reduce the Customer’s rights.
• Neither party is liable for delay caused by events beyond its reasonable control, but payment obligations already due are not excused.
• These Terms do not create a partnership, employment, agency, franchise, or joint venture.